Top Ten Features in ITIL Software

Posted on April 21st, 2009 by wilson

After going thru the ITIL v3.0 course and passing the certification exam, I am currently evaluating several ITIL software that would help accomplish ITIL service management lifecyle proccesses. At a minimum the following features are needed: 1. Full featured Incident management with time tracking and ticket escalation. It must be web based. 2. Problem management […]

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Very Touching Email

Posted on April 21st, 2009 by wilson

The following email was sent to me: It is unfortunate that I was not able to have a chat with you in person. I was meaning to tell you a short story about my life to which, you have been a pivoting point (believe me!) Way back 2003, I was sent by my former employer […]

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Filed under: Computing