Top Ten Features in ITIL Software

After going thru the ITIL v3.0 course and passing the certification exam, I am currently evaluating several ITIL software that would help accomplish ITIL service management lifecyle proccesses. At a minimum the following features are needed: 1. Full featured Incident management with time tracking and ticket escalation. It must be web based. 2. Problem management […]

Very Touching Email

The following email was sent to me: It is unfortunate that I was not able to have a chat with you in person. I was meaning to tell you a short story about my life to which, you have been a pivoting point (believe me!) Way back 2003, I was sent by my former employer […]