Unable to play flash on IE7
The first indication that there was a problem with http://video.myportal.ph was when TH reported that he doesnt see any videos on the site. ONly a black spot where the video screen would have been. If you hover your mouse over the spot, it will say that “click to activate…”
TH has a Windows Vista machine. I had the same problem on both Windows XP and Windows Vista…both were on IE7. If i used mozilla firefox, the video will play just fine.
A search on the internet have suggested that it is caused by corrupted registries of adobe. IN short, you need to uninstall adobe flash player, and then reinstall it using “elevated privileges” (ie. run as administrator). Tried it. Didnt work.
More specifically, i was told to download a stand alone installer, such as the one from www.filehippo.com and install it. Restart IE7 and it should work. But alas it still shows the blank page.
Another article also suggested that we reconfigure the security settings on the /tools/options/security and set custom level to allow the active X to play video or animation on external players….Didnt work as well.
Now, I thought, it was the best time to file the incident support that we as Microsoft Gold partners were allowed. So I called up the Tech Support team of microsoft to submit an incident report.
And so, now , TH and I have to wait…..If you have ideas on how to solve this…please, share it with us!
Filed under: Computing
